Refund policy

Full details on returns can be found in our Returns Policy.

We will issue you with a refund within 14 days of receipt of the product.

We issue refunds via the payment method you used to place the order. If you would like to exchange your Product(s) rather than be issued with a refund, please see the Returns Policy

I Like The Product I’ve Ordered – But I’d Like A Different Size/Colour

Kindly follow the process to returning orders for a refund or exchange.

Problems With Your Order

It is important that each Product’s use and care instructions are followed properly.

It is your responsibility to take reasonable care of the Product you have bought. We are not responsible to you to the extent that the problem with your Product is caused by your incorrect use or care.

“I have received a faulty Product”

If you think the Product you received is faulty, please contact our customer service team by email at airfree@fjbenjamin.com.sg The team will tell you how to proceed. Please include as many details as possible about the fault.

“I have received an incorrect Product in my order”

If you have received an incorrect Product in your order, please contact our customer service team at airfree@fjbenjamin.com.sg . We will then advise on how to proceed with the return. Please include as many details as possible about the incorrect item.

“A Product is missing from my order”

If the packing note states an item should be in your parcel but it is not, please contact our customer service team at airfree@fjbenjamin.com.sg who will try to rectify the mistake as quickly as possible.